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How Do Social Media Agencies Make Money?

Updated: May 3, 2022


The manner in which clients will be billed differs depending on the client. Previously, agencies would take 15% of a client's media budget and utilise that to cover all expenses. Now we see a mix of a couple things, or at least that's what I'm seeing more of.


Here's an example of how I've seen it done. The customer and the agency agree on a monetary retainer. This covers a predetermined quantity of creative effort or projects. If the media is engaged, we'll take a modest cut, somewhere about 6% of the gross dollar amount. We do this because the media staff needs to eat as well, and such purchases require personnel to manage them.


The original strategy employed by advertising agencies with their clients was to charge by the hour. The agency will charge a certain hourly rate and keep track of the number of work-hours needed to finish the assignment. Profit is built into the hourly fee, and the client is normally charged when the service is finished. Another option is for the agency to quote a specific amount of hours and the client to pay them in advance, with any overages paid when the project is completed.


If you've ever worked with a marketing agency, you've certainly seen a variety of pricing plans. It's critical to understand how different services charge in order to make an informed comparison between them. It's also critical to grasp the exact expenses associated with the various pricing strategies. Each model has advantages and disadvantages, and they can have a substantial impact on the agency's effectiveness.


Fixed-pricing, often known as project-based pricing, is a pricing strategy in which the agency charges the customer a set fee for a specific advertising campaign. The agency calculates the amount of time, effort, and other costs required to complete the campaign by charging a fixed price. They calculate a profit margin before determining the pricing. For example, if a client has a $1000 budget for a print campaign, the agency must manage all of its expenditures as well as the campaign's costs within that $1000 budget or risk losing money on the campaign.


There are two approaches to developing a value-based pricing model. A results-based or performance-based strategy entails the client only paying the agency for predetermined outcomes. For example, the agency may agree to get a set sum for each sale generated by the performance-based campaign.


Another method of calculating value is to examine either the client's Life Time Value (LTV) or the client's Current Marketing Cost of Acquisition (COA). The agency and advertiser discuss how much the client is willing to invest to gain a particular number of clients based on one of these criteria, and this is the charge for the advertising campaign. This is an oversimplification, but hopefully you get the picture.



A hybrid approach combines two or more of the preceding methods. Because many of the aforementioned payment mechanisms benefit either the customer or the agency, a hybrid approach can allow for a balanced arrangement.


A common approach is to combine a value-based pricing model, which is a popular choice among customers, with one of the other techniques to lower the agency's risk.



Another method my agency employs a hybrid model is to charge a monthly retainer for advertising management and then charge project-based pricing for websites, commercials, and so on. In certain cases, I may waive the agency discount I receive from the media outlet and pass the savings on to the client, as I am already paid a retainer.


A hybrid payment approach, in my opinion, offers the best of both worlds, guaranteeing that both the client and the agency get a fair deal. None of the cost-based systems (hourly, commission-based, retainer-based, and fixed-price) are inherently undesirable. The value-based model also does not work in all instances. A combination of a value-based approach with a cost-based model, on the other hand, delivers the "best of both worlds," allowing the agency to make money while being driven to perform well while limiting the risk to the client.


The phrase "creative agency" refers to firms that combine branding and communications with services such as digital marketing and graphic design under one roof. Finally, it enables businesses to communicate with a larger audience through their marketing channels, whether through commercials, social media, print ads, or events.


A creative agency can opt to specialise on one service (the conventional version) or a variety of services (a full-service agency). Standard advertising companies, for example, frequently specialise in advertising campaigns on a single platform, whereas a full-service advertising agency may develop an integrated promotional campaign that includes social media, traditional print, and offline event components. These organisations hire team members that are uniquely qualified for the services they supply.


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